RETURNS

 
 

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts.

To make a return for a refund you’ll need to follow the instructions set out below.




How to make a return?


1. Fill out the form
For the return:
- print your Return Form which you can download below
- complete the printed Return Form by entering the appropriate „Return Code“ next to the relevant product.

Return code:
A - Defective product
B - I received the wrong product / size / color
C - I do not like the product
D - The size doesn´t fit

RETURN FORM

2. Pack your return and send it back to us
Pack all relevant products you want to return, add the completed Return Form into the package and send it back to us,
using the address mentioned below:

Valento Ltd.
Müllisperg 10
8722 Kaltbrunn


3. Wait for a refund
Upon receiving your goods we will do our best to accommodate your refund within 21 days onto the original card or banking account used to pay for the products.

Please note:
- All returned products have to be in unused original condition.
- We do not accept parcels cash on delivery.
- All returns of items are at your expense except the return results from the incorrect fulfillment of the order by VALENTINO´s.
In this case we will refund you the shipping costs.
- The return of the products has to happen within 14 days from the date of receipt of the products. - All customized products according to customer requirements are excluded from the exchange and return.